We’ve integrated the Twilio’s Call tracking and Automation API into our system to offer our users the capability to monitor their listing’s performance and block unwanted calls.
Local Call Tracking Number
When an attorney signs up for a Premium listing she can choose to activate one local tracking phone number. That number will be forwarded to her law firm’s phone number. This will enable our system’s spam blocking and call analytics features.
The local number is generates based on the initial three (3) digits of the attorney’s law firm’s phone number. If no local number is available we use the law firm’s zip code and find the closest available phone number.
Call History with Caller ID
Once the call tracking is enabled attorneys can monitor their call history in their user dashboard. Attorneys will be able to see the caller’s ID (when available), call date time stamp, duration, and status of each call. Statuses can be Completed, No Answer, or Busy.
Block Spam Calls
Our system is integrated with a spam scoring system that detects and blocks 98% of spam call on North American (+1) incoming numbers. It is over 98% accurate and has a false positive rate that’s less than 0.25%.