We've integrated the Twilio's Call tracking and Automation API into our system to offer our members the capability to monitor their listing's performance and block unwanted calls. We do more of the marketing and follow-up work so attorneys can focus on their practice.
Local Call Tracking Number (Premium Feature)
When an attorney signs up for a Premium membership she can choose to activate one local tracking phone number that will be forwarded to her law firm’s phone number. This will enable our system's call analytics and spam blocking features.
The local number is generates based on the initial three (3) digits of the attorney's law firm’s phone number. If no local number is available we use the law firm’s zip code and find the closest available phone number.
Once the call tracking is enabled our members can monitor their call history in their account dashboard. Attorneys will be able to see the caller's ID (when available), call date time stamp, duration, and status of each call. Statuses can be Completed, No Answer, or Busy.
Block Spam Calls (Premium Feature)
We also integrate our software with Whitepages Phone Reputation API to automatically block spam and robo calls before they ring at the attorney's desk.
WhitePages API “knows when a number is behaving badly across voice and SMS channels to confidently block and filter out unwanted calls”. Once a number is identified as a spam caller it is automatically blocked.